Housing Manager: Home Ownership Income

East Coast and Yorkshire (Mercury House, County Durham)

Permanent, Full time (37.5 hpw), typically 9: 00am – 17: 00pm Monday – Friday

Starting salary £32, 000, plus great benefits including Health cash plan

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team with the East Coast & Yorkshire region. As our Housing Manager, you’ll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. It is an ideal job for someone who has a passion for income collection and sustaining communities. You may already have extensive experience as a generic Housing Manager, Leasehold Manager or experience of income collection within another sector.

You’ll join our team with a real focus on arrears case management and sustaining tenancy communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Team and Community Housing Assistants. Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.

Typical day as a Housing Manager: Arrears & Income

• You will work through arrears cases for our general needs, shared ownership and leasehold customers including managing service charge accounts and other payments for homeowners, within East Coast & Yorkshire Region and decide on the necessary course of action.
• You will provide advice and support to residents regarding service charges and homeownership queries.
• Work with finance teams to ensure service charges are correct and timely reconciliation of accounts
• You will work on specific campaigns to reduce arrears, such as targeted work with customers in a locality.
• You will work closely with our Financial Inclusion Telephone Team and Specialist Function Managers and external partners to discuss accounts and to support customers.
• You’ll progress legal paperwork such as notices and prepare witness statements for rent arrears cases and homeowners at court.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

Criteria

• You will have a background in income protection & arrears management processes including legal action for non payment of service charges or rent.
• You will have the ability to explain and manage annual service charge budgets, actuals and reconciliations.
• Ability to interpret different types of tenures.
• Understanding of responsibilities between landlord and leaseholder for repairs and upkeep.
• You’ll understand housing management, housing law, universal credit and housing benefit.
• Knowledge of best practice in responding to leaseholder disputes and complaints

Our Team

You’ll join our friendly and dedicated team and will soon discover that we support each other as much as we support our customers. We have a wealth of experience which will enable us to support you as you settle into your new role. We work hard but have fun too and we are looking forward to sharing our skills and knowledge with you!

Although we work as a mobile team, we are close knit and supportive of one another. We don’t just love to support our customers, we’re there for each other too!

Job details

• Hybrid working which involves working from home, in the community or your nearest local office.
• You'll manage your own diary and be accountable for achieving KPI’s.
• You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are several tools and support available to help you when you need them.
• Explore our benefits in detail on our website

Find out more

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk