Heat Networks Manager

Hybrid working; from home and our office in Newcastle City Centre, with travel across our national property portfolio (approx. two days per month)

Permanent, full time (37.5 hpw)

c£50, 000 - £55, 000 per annum (depending on experience) plus brilliant benefits including health cash plan!

Home, a place where you belong

This is a brilliant opportunity for you to join us as Heat Networks Manager, helping us to deliver more efficient and affordable heating for our customers. You’ll support metering, billing, and energy use across our 56, 000 homes, making sure we get the best value for money and improve our customers’ experience.

You don’t need a previous Heat Networks or Energy Management background, as we’ll help you learn that. What matters is your strong analytical skills, eye for detail, and transferable experience from a role such as housing management, maintenance, customer engagement or project management.

Typical day as Heat Networks Manager

• You’ll analyse and use data, reporting and customer feedback to monitor how our Heat Networks are performing, how they affect customer bills, and identify where we can improve.
• You’ll manage our Heat Network portfolio, making sure we meet all legal and regulatory requirements, including OFGEM, regulatory returns, reporting, customer information requests, and supporting retrofit projects.
• You’ll guide and engage our customers on improving heat efficiency in their homes, keeping communication open and helpful. And if things go wrong, you’ll handle customer complaints with confidence and care whether that’s face-to-face, on the phone or across other forums.
• Working alongside Paul, our Lead Sustainability Manager, you’ll help shape our fresh approach to Heat Network management at Home Group, from billing and metering to smarter ways of working alongside specialist consultants.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

You bring

• A project management qualification or equivalent experience delivering projects successfully.
• Transferable skills from a relevant role such as housing management, customer engagement or project management with some knowledge of heating/billing systems. If you have a Heat Networks background, even better!
• Confident influencing a range of people, from customers and colleagues to consultants, government teams and senior leaders.
• Experience managing budgets or grant funding as part of project delivery.
• Strong analytical skills, you're comfortable working with large datasets and turning them into clear, meaningful reports.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Full time, 37.5 hpw Monday to Friday.
• Hybrid working, based from our office at Newcastle City Centre, from home and some national travel to support our customers.
• Full current driving licence and access to a vehicle for work. We’ll pay for your mileage.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Heat Networks Manager Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk