Community Housing Assistant

Whitehaven, Cumbria

Permanent, Full Time (37.5 hpw)

Pay £12.60 per hour, (Salary £24, 638 per annum), plus great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Whitehaven, Cumbria. As our Community Housing Assistant (CHA) you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
• You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join James and the rest of the Whitehaven team, and we are super passionate about what we do!

Job details

• This is a hybrid community role and it’s really important that our customers see our colleagues so you will spend the majority of your time in our communities with our customers, but of course there is time for breaks and catching up with the team whether this be at the office or at home.
• Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk