Client Services Manager

Huddersfield

Permanent, Full Time (37.5 hpw)

Salary £27, 338 to £28, 890 p.a. plus on-call shift payment of £14.30 per session

Great benefits including Health Cash Plan!

Home, a place where you belong

Come and join us as our Client Services Manager and lead a supportive team, making a real difference to people’s lives. In this role you provide housing support that’s person centred, working with individuals who are experiencing homelessness in a hostel setting.

You’ll enjoy excellent benefits such as generous annual leave, health and wellbeing support and paid volunteering days. With our strong reputation for inclusivity, development, and colleague wellbeing Home Group provides both purpose and progression in a supportive workplace culture.

Typical day as a Client Service Manager

• Lead support workers and coordinators to deliver person-centred, efficient, quality housing support.
• Coach your team, managing both individual and team performance.
• Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
• Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.
• Ensure service quality through KPIs and customer feedback, empowering both customers and colleagues.

You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!

You have

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
• Experience of delivering support in a housing or care environment

We can't sponsor you due to certificate limits. We review this regularly.

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)
• Working pattern 9am to 5pm
• Some evening and weekend flexibility
• Confident using technology for plans, online learning and teamwork
• You’ll need an Enhanced DBS check done and we pay for that.

Where every voice belongs

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that’s why we’re the 10^th Best place in the UK for Wellbeing.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. You can even learn more about our benefits on our website.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk