Client Services Manager

Hampshire - Lymington

Permanent, full time (37.5 hpw)

Salary £27, 338 to £28, 890 pa and great benefits including Health Cash Plan

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Hampshire West team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! You’ll manage our services which house customers experiencing mental health challenges in a mixture of shared and self-contained properties across Lymington, Eastleigh & Winchester.

You will support with the delivery of our Enhanced Community Outreach across Hampshire West and be part of other exciting aspects within our service such as referrals, assessments & in reach. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager

• Leading our team of support coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
• You’ll coach your team and manage individual and team performance
• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
• Experience of delivering support in a housing or care environment
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Lucy South and our Hampshire West Management team Karen, Ade, Emma & Hayley and we’re super passionate about what we do! We’re really proud of being a team that can keep that 'close team' feeling even when we work across a large patch.

We make sure we meet regularly both in person and digitally, we share in the achievements, recognising personal contribution, and are there for each other in times of crisis and change. We’re a supportive bunch and like to make sure the kettle is always on and biscuits (or other preferred snacks) are in abundance.

Job details

• Work pattern is generally Monday to Friday, between the hours of 9am-5pm. Our support teams work a 9-7pm pattern covering a 7 day rota, occasionally there may be the need to flex working times to align with service need.
• We’re open to discussing an alternative work pattern with you, but would want to ensure that it aligns with service delivery needs.
• This role is service based within our Lymington Hub, however some travelling and working within our other hubs in Hampshire West will be required.
• Able to use technology for, systems/databases associated with digital customer notes and colleagues supervision and development. Microsoft Teams for digital meetings, outlook for e mail and the ability to use Word and Excel.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk