Client Services Manager

East Ipswich

Permanent, part time (22.5 hpw)

Salary circa £28, 000 [pro rata] depending upon experience and great benefits including Health Cash Plan

On call shift payment of £14.30 per 8 hour session, occasional Sleep ins paid at an additional £50 per shift.

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life?

Join us as one of our Client Services Managers and support leading our East Ipswich Mental Health Team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!

You’ll manage the colleagues and customers day to day needs in services. Supporting customers experiencing severe and enduring mental health conditions, who may also have a substance misuse issue and/or a mild learning disability in one of our 24/7 Supported Housing services and our other cluster services. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager

• Leading our team of support workers and support co-ordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers, aligned to our contracts.
• You’ll coach your team and manage individual and team performance.
• You’ll be a Safeguarding lead for the team and ensure health and safety checks and risk assessments are completed and recorded.
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and promote our brand in the community.
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
• You’ll liaise with Social Care Teams, Secondary Mental Health Teams, Benefit agencies, Housing providers, GP’s, Community leaders and many more to ensure customers’ needs are met.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You will have

• Experience of working in a housing or supported environment.
• Experience of supporting people with severe and enduring Mental health diagnosis, substance misuse issues and /or a mild learning disability/ autism.
• Experience of leading a team of colleagues and have the ability to empower, coach and develop others.
• Great people skills, the ability to communicate and understand where people are in their life.
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for our customers.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join our Senior Manager Kathy, along with Elle and Debbie who are also Client Service Managers there’s always plenty of advice and guidance available along with our experienced East Ipswich Cluster team, we’re super passionate about what we do!

We’re really proud of working collaboratively and creatively to support customers achieve their goals and aspirations. We’re a supportive bunch and like to celebrate successes.

Job details

• Flexible working hours
• You’ll take turns covering our on call and there will be the occasional sleep-in.
• You’ll manage your own diary prioritising your workload and responsibilities.
• You’re able to use technology for managing tenancies, reviewing support plans and risk assessments, Health and Safety and Incident management reporting, rotas and HR processes.
• You’ll need an Enhanced DBS check, and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description and find out about us. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

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