Housing Apprentice L2 (Customer Only)

Location - Thremhall Park, Bishops Stortford

Hybrid working from home, attending meetings at Regional Offices and set days out in the community with Housing Manager’s in Essex, Colchester, Harwich and Clacton, depending on your travel to work area.

Temporary for 18 months (with progression opportunities available for successful candidates)

Full Time (37.5hpw)

Salary £10.00 to £12.60 per hour, depending on age (this is reflective of NMW)

Shaping our future with brilliant apprentices! That’s when it hits home.

Have you always wanted to develop a career in Housing and Property Management and to gain the skills to develop a career pathway in the housing sector? Do you enjoy interacting with lots of different people, following processes and solving problems? Then read on…

We have the perfect job for you as one of our Housing and Property Management Apprentices, part of the Essex housing team at Home Group!

Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply.

Typical day as a Housing Management Apprentice

• Helping us deliver a fantastic housing service to customers living on our regenerated estate and driving us forward as a respected and responsive social housing provider
• Meeting with your team, in person at our regional office, or on-line, to agree priorities, allocation of tasks and how you will support each other.
• Checking general enquiries, contacting customers to discuss issues, liaising with housing colleagues and supply chains to resolve problems
• Supporting customers who are preparing to move into a Home Group property, such as guiding then through tenancy sign-ups
• Meeting Housing Managers on site, greeting customers and supporting community events like estate visits, doorstep challenges, tenancy sign-ups, estate inspections, health and safety assessments
• Work with an expert apprenticeship delivery partner to attend all learning and achieve an industry recognised qualification.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

About you

• You are a current or previous customer of Home Group or currently live in a Home Group property in Essex.
• Ideally you have GCSEs in English and maths, but don’t worry if not, you will complete these as part of your apprenticeship learning.
• You meet the entry requirements of the training requirements which are; have a fantastic attitude, be keen to learn and build brilliant team relationships
• We’re a high-tech organisation so we need you to have good IT skills.
• A genuine interest in learning and personal and professional development – this is a learning role after all!
• Confident in your Maths and English abilities, as you will be working towards a Level 2 qualification, if you don’t already hold these.

Our team

You’ll join our Senior Housing Manager, Maureen and our Housing Manager Julie and there are two other Apprentices in the team, Jo and Steph. We’re a super passionate team and between us we have over 100 years’ experience in the housing sector! We are extremely proud of how we are building links in the local community, and we love getting out and about as a team to connect with our customers.

Job details

• You will be doing a level 2 Housing and Property Management qualification, and this will last 18 months. You’ll gain stacks of experience to help you launch your career.
• Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future!
• This is a hybrid role, based on average, two days a week working out in the community, meeting the team on-site and working from home on other days. It’s important you’re at work when our team are around to support you so, although hours of work are usually 9am-5pm, flexibility is important.
• You will have built in time (20% of your working week) for study and support for working towards your qualification.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day”) increasing to 39 and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. You can also double up many discounts with the NUS Student discount card that we pay for!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Generous pension scheme with life insurance of 3x salary.

Find out more

Click APPLY NOW to see our Housing L2 Job Description, find out about us and for help to apply. More details about our apprenticeships.

Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk