Aftercare Coordinator

Maryport, Cumbria - hybrid role, working from home, our office at Maryport and on our development sites in the North West and Scotland

Permanent, full time (37.5 hpw)

Salary £26, 400 to £29, 858 per annum (depending on skills and experience) and great benefits including Health Cash Plan

Home, a place where you belong

Join us in our fantastic role of Aftercare Coordinator, where you’ll deliver a smooth and seamless aftercare service for our customers following the purchase of their new home. Make a difference as you ensure our customers receive outstanding experience from their move in day to the end of the warranty period, supporting us to achieve 5-star HBF rating.

If you fancy working alongside a brilliant team and to continue to develop your own career as you grow with us, then read on…

Typical day as an Aftercare Coordinator

• Using your eye for detail to follow up on any defects reported by our customers, development or sales teams on our newly built Persona homes.
• Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems.
• Support our teams as sites approach completion to ensure smooth handover to our customers and through aftercare with home and regular site visits.
• Analysing and reporting any trends in defects using your technical knowledge, driving continuous improvement.
• Driving a positive Persona brand through the expert handling of handovers, regular customer visits and effective handling of customer complaints.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the top 10 Great Places to Work in the UK.

You’ll work alongside our award-winning team who are winners of the 2018 UK housing awards Development Programme of the year and achieved silver for best house at the What House Awards 2018 (bronze in 2017).

You bring

• A good understanding of Building Regulations and NHBC technical standards.
• Experience in construction and new homes for sale with a technical background or qualification.
• An eye for detail, be a great influencer and strong organiser and driver to deliver a fantastic aftercare service for our customers.
• You’ll have a full current driving licence as you’ll travel around our development sites in the Northwest and Scotland to support our customers and colleagues.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Kerry, our Senior Development & Delivery Manager and the wider Development & Delivery team, who are super passionate about what they do and working together to drive improvements and delight their customers!

Job details

• Working Monday to Friday, you’ll shape your own diary around work, customers’ and your own commitments. If you need to nip out to walk the dog or do the school run, we’re ok with that!
• This is a hybrid role, so you’ll spend two days in our office at Maryport, the rest working at home and on our development sites across the Northwest and Scotland.
• You must be able to use technology for updating records on our various systems, KPI and defects management, online learning and collaborating with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We’re Investors in People Platinum employer, a Great Place to Work and 10^th Best place in the UK for Wellbeing”
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Aftercare Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk