IT Service Delivery Technician Apprentice - 15 months

Kick‑start your Tech Career With the World’s Best Workplace™ 🌍✨

At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.

If you’re excited about technology, love solving problems, and want a career that can take you anywhere…
your journey starts here. 🚀

Location: Heathrow Airport
Department: IT

Hours: 08.30 - 17.00 flexibility required
Grade: P - fixed term contract

DHL connects 220+ countries with a team of 500, 000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace. ❤️💛

💛 Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

🟡 Competitive salary + shift allowance
🟡 Annual bonus (up to 5%)
🟡 Free onsite parking 🅿️
🟡 My DHL Rewards – discounts at 3, 000+ retailers 🛍️
🟡 Pension (up to 6% company contribution)
🟡 Share Purchase Plan 📈
🟡 Private medical (after 12 months)
🟡 Enhanced Maternity Pay
🟡 Cycle to Work Scheme 🚴
🟡 CIS Induction Week ✈️
🟡 HealthyMinds – wellbeing support 💬

Key Responsibilities

You’ll be a vital part of our IT team — keeping systems running and supporting the people who keep planes moving. ✈️💻

You will:

Technical and processes:

• Provide specialist 24-hour / 7 days a week UK IT service delivery and support onsite at EMA / LHR and LTN (depending on location of postholder).
• Monitor IT systems to ensure maximum uptime.
• Configuration, deployment and maintenance of hardware and software.
• Provide Microsoft Office, Citrix & AS400, and specialist application support expertise.
• Ensure all tickets are logged, and are resolved within the expected time limit.
• Identify improvement opportunities.
• Maintain assets as per the ITAM Asset Management process; regularly audit IT assets across the business.
• Ensure that the Knowledge Base is constantly updated and distributed across the team, ensuring the benefit and best practice across the function.
• Help ensure that IT security is maintained and that required standards are adhered to.
• Follow DHL standards and guidelines ensuring compliance.
• Additional tasks and responsibilities as requested by the EMA IT Service Delivery Management.

Stakeholder management:

• Maintain a professional, customer service like approach when dealing with stakeholders across the business.
• Be proactive in communicating when issues occur, ensure the right audience is informed or what the issue is, what impact it is having and what is being done to resolve the situation.
• Supporting the IT Infrastructure Team.
• Support the IT Asset Manager with Project related activities, keeping deadlines and commitments.
• Liaise with 3rd party suppliers and vendors relating to hardware, software and infrastructure, either during BAU (business as usual) or as part of project work.

Health and Safety:

• All employees are responsible for their own health, safety, and wellbeing, and for the health & safety of their colleagues who may be affected by their actions or failure to take action.
• You are expected to report all accidents, near misses and hazards in the workplace.
• You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.
• For a full list of your Health and Safety responsibilities, including any specific to your job role, please refer to the Health and Safety department.
• Complete a Information Communications Technician apprenticeship qualification

🌟 What You’ll Bring

We’re looking for someone curious, motivated and ready to learn — no expert skills needed.

✨ Enthusiasm & a positive attitude
✨ Strong communication
✨ Reliability & good time‑keeping
✨ A willingness to learn
✨ Teamwork
✨ Problem‑solving mindset
✨ Openness to feedback
✨ Respect & professionalism

Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days.
Internal applicants must inform their manager before applying.

🗓️ Closing Date: 22nd April 2026

What Happens Next

✔️ You’ll receive an email confirming your application
✔️ Our Talent Team may arrange a short pre‑screen call
✔️ You’ll take part in a competency‑based interview — share your proudest achievements!

Have questions?
📧 HGUKTalent@dhl.com

🛂 Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).