Gateway Manager

Location: London Stansted Airport

Grade: RCS J

Shift: Monday 07: 00 – 11: 00 and Tuesday – Friday 05: 00 – 15: 00

At DHL Express, we don’t just move parcels – we connect people and improve lives. We’re proud to be an employer of choice, driven by passion, innovation, and operational excellence. We’re now looking for an experienced Gateway Manager to take ownership of our London Stansted Gateway operations, playing a critical role in keeping our global network moving seamlessly.

What’s the role all about?

As Gateway Manager, you’ll be responsible for the day-to-day leadership of Stansted Gateway operations, ensuring freight is processed safely, efficiently, and on time in line with global standards and network schedules. You’ll challenge the status quo, drive continuous improvement, manage costs, and champion new technologies and ways of working — all while maintaining world‑class service quality.

This is a senior operational leadership role with genuine influence across the wider network.

Key Responsibilities

• Lead and manage all Stansted Gateway operational activities to meet service and performance targets
• Collaborate with senior DHL Express operations leaders on cluster-level initiatives, SLAs, and operational improvements
• Monitor and minimise the impact of network disruptions on customer service
• Drive productivity improvements while strictly managing costs within budget
• Ensure full adherence to GSOP, ISO Quality & Environmental standards, RQMS, and the Global Security Framework
• Oversee operational security procedures and ensure compliance with all local legislative requirements
• Champion continuous improvement, introducing new technologies and processes where appropriate
• Build, develop, and inspire high‑performing teams, ensuring succession planning and contingency coverage for critical roles

What we’re looking for

• Proven people management and leadership experience, ideally within aviation, logistics, or complex operational environments
• Strong knowledge of Gateway and Ramp operations at an airport
• A solid understanding of ground support equipment and operational safety
• Excellent communication and interpersonal skills, with the ability to engage across cultures and seniority levels
• Strategic, analytical, and commercially aware, with confidence to challenge existing ways of working
• Highly organised, with the ability to prioritise, plan, and make dynamic operational decisions
• Must meet the criteria for Airport Pass clearance
• Full UK driving licence required

Why join DHL Express?

• Be part of a truly global brand with a strong people‑first culture
• Play a pivotal role in a strategically important UK Gateway
• Lead change, innovation, and continuous improvement
• Competitive salary and benefits package
• Excellent development and career progression opportunities

If you’re a confident operational leader who thrives in fast‑paced, high‑impact environments and wants to make a real difference — we’d love to hear from you.

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