Despatch Agent

Despatch Agent

Contract: Temporary – 12 month Fixed term contract

Hours: Part time – Monday – Friday, 08: 30 – 13: 30
Location: East Midlands Airport, DE74 2TR

Support Critical Time‑Definite Operations Across the Network

We are offering an exciting opportunity for a motivated and detail‑focused individual to join as a Despatch Agent.

In this key operational support role, you will ensure that time‑definite, ad‑hoc collection requests are accurately managed and communicated to the appropriate courier teams. You will play a central role in monitoring data flows, resolving discrepancies, and supporting Service Centres to deliver outstanding customer service across the network.

This is an ideal opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving and takes pride in delivering accurate, timely operational support.

What You’ll Be Doing

Coordinating Operational Activity & Data Accuracy

• Manage and monitor the flow of collection requests to ensure they are received and completed on time.
• Produce and maintain accurate exception reports to improve allocation performance.
• Support the management of reference data packs, ensuring updates are applied and communicated effectively.
• Identify and escalate system defects or data issues to support continuous improvement.

Driving Customer & Stakeholder Support

• Act as a key point of contact for couriers, Service Centres, Customer Service teams and customers.
• Handle queries, resolve issues and provide timely updates to ensure customer expectations are met.
• Maintain strong relationships across operations and support functions.
• Safeguard revenue by ensuring all ad‑hoc collections are completed or resolved appropriately.
• Manage incoming calls professionally, balancing operational and administrative tasks effectively.

Supporting Operational Performance & Problem Resolution

• Track and resolve operational discrepancies, taking ownership through to resolution.
• Support resource availability by working closely with Service Centres during peak periods.
• Ensure accurate allocation and communication of collection updates across the network.
• Contribute to maintaining consistent operational performance across multiple Service Centres.

Who We’re Looking For

A Detail‑Focused and Customer‑Driven Team Player

You are someone who:

• Works in a structured and methodical way, with strong attention to detail.
• Communicates clearly and confidently with a wide range of stakeholders.
• Is comfortable managing multiple priorities in a fast‑moving environment.
• Builds strong working relationships across teams and functions.
• Takes ownership of issues and follows through to resolution.

Skills & Experience

• Experience within Network Operations or a similar operational environment (preferred).
• Strong communication and interpersonal skills.
• Good knowledge of operational processes and service centre workflows.
• Experience working with IT systems and databases.
• Proficient in Microsoft Office tools.
• GCSEs (A–C) in core subjects or equivalent.

What This Opportunity Offers You

• A key role supporting time‑critical operations across the DHL network
• Exposure to multiple Service Centres and cross‑functional teams
• The opportunity to develop operational coordination and problem‑solving skills
• Strong career development and progression opportunities within Operations

Interested in Applying?

If you’re organised, proactive and ready to play a vital role in keeping our network running smoothly, we’d love to hear from you.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice

DHL International (UK) Ltd acts as a “Data Controller” and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.