People Services Apprentice - 18 months

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today…

Hours: Monday to Friday 40 hours 8.30 to 17.00

Location: DHL Aviation at East Midlands Airport

Department: HR – People Services

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500, 000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

· Competitive salary, including unsociable hours shift allowance

· Annual bonus up to 5% (depending on company performance)

· Free onsite parking

· My DHL Rewards (discount, saving, cash back at over 3000 retailers)

· Pension Scheme with up to 6% company contribution

· DHL Share Purchase Plan (after 3 months)

· Private Medical Scheme (after 12 months)

· Access to Occupational Health

· Enhanced Maternity pay (after 12 months)

· Cycle to Work scheme

· CIS Induction – a week’s all expenses paid induction to our Company Values!

· HealthyMinds – Employee Assistance Programme

Key responsibilities:

• Process full applications for Landside and Airside passes for DHL and agency colleagues (new starters and renewals)
• Maintain an accurate database for all colleagues
• Obtain photos and gather ID verification
• Conduct security interviews (Airside only)
• Obtain CO / POA certificates from L& D
• Process Employee Temporary Airside Passes and Visitor Airside Passes
• Maintain contact with supervisors and colleagues throughout the process
• Send out 30, 60, and 90‑day reminders
• Complete Criminal Record Checks
• Complete CTC checks
• Gather a full 5‑year reference history for all DHL new starters, including employment, character and educational references
• Administer and maintain the reference tracker
• Ensure all paperwork and documents are scanned and securely stored within GIA
• Maintain accurate and organised filing systems
• Carry out other administrative duties as required

You’ll bring to this role:

• Customer service skills
• Minimum of 5 GCSE’s at pass grade or above, including Maths and English
• Willingness to learn
• Willing to undergo a business administration apprenticeship
• Ability to meet deadlines
• Attention to detail

Applications: To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, internal applicants are required to let their manager/supervisor know that they’re applying for a new position.

Closing date: 18th March 2026