The Tech Partner is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Responsibilities:

• Be able to handle and resolve complicated technical Hardware and Software PC issues for the users
• Should manage the work load efficiently and have the ability to prioritize and complete the task in a high pressure environment.
• He/She will be responsible for complete ownership for the issues which is in his/her scope
• Responsible for Tracking asset and maintaining all records in available tools
• He/she will be responsible for all internal audits, mitigate all PC compliance, SCCM, PC encryption issues and other related tasks.
• This position requires the analyst to handle the reported issue (via Phone, Web incident and Email ), and provide technical troubleshooting assistance
• Discuss and collaborate with other IT verticals and ensure that issue is resolved within SLA.
• Identify underlying problems liase with respective Level 3 support and contribute for permanent resolution of the same. Record all instance in the Service Now tool and adhere to internal process and policy to update the record.
• Adhere to internal Policies and Procedures while handling customer issues and service requests and get the resolution in adherence to agreed Service Level
• Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
• Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team

• ITIL Foundation
• Advance Excel Skills
• Strong Office 365 Tool Skills
• Microsoft certified professional
• Governance and management of vendors.
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
• Excellent verbal and written communications skills.
• Excellent research, analytical, and problem-solving skills.
• Innovative and creative.
• 3+ Support Experience

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.