As a Senior Service Engineer, for Quality Department and you will play a critical role in providing high-level technical support and service to our clients. You will be responsible for troubleshooting, maintaining, and repairing complex systems and equipment, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

• Diagnosing issues and providing solutions for technical problems.
• Perform investigations on issues found at customer site & prepare technical reports.
• Provide expert technical support to clients, addressing their queries and concerns effectively, but not limited to electrical switchgear, transformers, Drives, etc.
• Troubleshoot and diagnose equipment failures mode (root cause analysis) for medium voltage and low voltage product. Collaborate with engineering and production teams to resolve quality-related issues.
• Performing repairs and preventive maintenance for medium voltage and low voltage product and prepare detailed reports.
• Electrotechnical ability to resolve the mechanical or any electrical issue at site.
• Collaborate with cross-functional teams to improve service processes and customer experience.
• Experience in Configuration and testing and analysing the faults events of protection relays like Sepam and Micom.
• Mentor and train team engineers, sharing knowledge and best practices.
• Conduct regular inspections and assessments at site to ensure reliability and safety.
• Develop and maintain strong relationships with clients, ensuring their needs are met promptly.
• Maintaining detailed records of work performed and ensuring compliance with safety standards.
• Provide training and support to team members as well as to customer for schneider electric medium voltage and low voltage product.
• Submit Opportunity Detected during site interventions.
• knowing on the digital tools to provide digital solution to customer.
Skills and attributes:
• Good communication skills with a proficiency in English (written and verbal). Strong interpersonal skills for client interaction and teamwork.
• Technical Expertise & Strong technical knowledge of medium voltage and low voltage products or power systems relevant to the industry.
• Presentation skills and Ability to work independently as well as part of a team.
• Problem-Solving: Ability to troubleshoot and resolve issues efficiently under pressure situation.
• Adaptability: Willingness to travel for work 70% and adapt to various work environments.

Education:

• Bachelor's degree in engineering or 3-year diploma related field of electrical and electronics.
• Minimum 5 years of experience in a service engineering role or in similar field.

Note: UAE driving licence is required.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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