The Business Operations Manager, assigned to one of Pinkerton's largest global clients, will play a pivotal role in ensuring the strategic alignment, operational consistency and programmatic success of the Global Programs and Services (GPS) function. The Manager oversees GPS-specific communication, drives change management initiatives, and coordinates cross-functional efforts to elevate GPS' operational standards. Additionally, this role manages the monthly business review process, finance reporting, and contract management functions as well as the remnants of the PMO/Global Integration functions.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Lead GPS-specific communication, ensuring clarity, alignment, and transparency across the function.
3. Develop and execute communication and stakeholder engagement plans for key GPS initiatives and changes while keeping stakeholders informed and engaged.
4. Collaborate with internal teams to ensure consistent messaging and effective communication of operational updates and strategic priorities.
5. Drive change management efforts across GPS to ensure smooth transitions and engagement for key programs, processes, and structural adjustments.
6. Partner with stakeholders to build change resilience and continuous improvement mindsets within the team.
7. Directly manage the GPS Coordinator and finance reporting to ensure streamlined operations and financial accuracy.
8. Ensure timely, accurate, and insightful financial reporting that informs strategic decision making.
9. Oversee the contract management reporting process for GPS to ensure compliance and operational consistency.
10. Collaborate with procurement and legal teams to monitor contract performance renewals and drive best practices and risk management.
11. Ensure contract terms and conditions are upheld and that all stakeholders are aligned with GPS' operational needs and requirements.
12. Manage the Project Managers from Global Integrations and ensure their work aligns with GPS priorities and delivers value.
13. Lead the development and ongoing improvement of GPS monthly business reviews including insights and reporting that drive value and impact.
14. Set high standards for program execution, reporting, and operational processes across GPS and continuously raising the bar for performance.
15. Partner closely with cross-functional teams to confirm alignment and operational efficiency within GPS.
16. Evaluate daily operations of each GPS department so that they meet the company's profitability goals without exceeding budget.
17. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree with at least five years of strategic business operations management experience within a multinational organization. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Effective, clear, and concise written and verbal communication skills across all levels within the organization.
• Able to make effective trade-offs between time vs. quality vs. resources.
• Able to apply knowledge and skill to determine the actions necessary to meet goals.
• Serve as a positive team leader and mentor.
• Able to manage multiple tasks/projects with competing deadlines and priorities.
• Client focused and results driven.
• Able to design short and long-term solutions.
• Strategic thinker.
• Able to build consensus and drive change.
• Proactive approach towards operational excellence through procedure and process optimization.
• Computer skills; Microsoft Office and business intelligence software.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.