Do you see yourself as a Order Taker for our Room Service team here at InterContinental® Hotel Dubai Festival City?

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3, 800-square-metre Event Centre across two levels, the 5, 000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Have a complete knowledge of all food and beverage menu items available to Room Service and minibar.
• Assist with the preparation of service by:
  • Maintaining cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service.
  • Checking storage areas for proper supplies, organization, and cleanliness.
  • Inspecting, planning, and ensuring that all materials and equipment are in complete readiness for service.
  • Ensuring table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time.
  • Trays and Carts are removed from the hotel hallways and elevator bays at all times.
• Always follow standard telephone etiquette while speaking to guest over phone.
• Ensure prompt and efficient delivery of food and beverage to the guest's room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• Check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Perform duties of the room service in the absence of supervisor.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment's are functioning properly; report any problems to the Assistant Room Service Manager.
• Perform any reasonable tasks as instructed by Manager.
• Report any damaged / defective equipment to superior.
• Work carefully to minimize breakage.

What we need from you:

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
• Basic organisation skills in restaurant operation.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family!