Do you see yourself as a Night Guest Experience Leader for InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1, 600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3, 800-square-metre Event Centre across two levels, the 5, 000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1, 200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Oversee and manage night operations at the front desk, ensuring smooth check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints efficiently, ensuring high levels of customer satisfaction.
• Supervise the night audit process, ensuring all financial transactions are accurately recorded.
• Monitor hotel security, coordinate with security personnel, and handle emergency situations.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Conduct night shift handover reports and communicate key details to the morning shift team.
• Manage room availability and oversee any late check-outs or early arrivals.
• Assist in resolving any operational issues that may arise during the night.
• Train, guide, and support night shift front desk associates.
• Ensure proper handling of guest feedback and escalate issues when necessary.
• Perform administrative tasks such as updating reports, handling emails, and tracking guest preferences.
• Coordinate with housekeeping and maintenance teams for any urgent room-related issues.
• Maintain a professional and welcoming atmosphere in the lobby and front desk area

What we need from you

• Previous experience in front office operations, preferably in a supervisory or night shift role.
• Strong leadership and problem-solving skills to handle challenges effectively.
• Excellent communication and interpersonal skills for guest interaction.
• Ability to multitask and work efficiently under pressure.
• Knowledge of hotel property management systems (PMS), preferably Opera or similar software.
• Understanding of night audit procedures and financial reconciliations.
• Familiarity with emergency procedures and security protocols.
• Flexibility to work overnight shifts, weekends, and holidays.
• High attention to detail and organizational skills.
• Hospitality degree or relevant experience in hotel operations preferred.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.