About
IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.
Five visionary brands make up our luxury collection. These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world.
Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too.
Cluster Hotels Manager – InterContinental and Crowne Plaza Hotels Dubai Festival City

Are you a dynamic hotel leader with a passion for operational excellence and luxury hospitality? This is your opportunity to shape the future of two iconic properties — InterContinental Dubai Festival City and Crowne Plaza Dubai Festival City — located in the heart of one of the city’s most vibrant waterfront destinations.

We’re seeking a results-oriented Cluster Hotels Manager with a proven track record in luxury hotel operations, exceptional leadership capabilities, and a guest-first mindset. In this high-impact role, you will oversee daily operations and drive excellence across all departments, working closely with leadership teams to ensure flawless execution and elevated guest experiences.

Your Day-to-Day: Where Luxury Meets Leadership

• Drive Operational Excellence Across Two Iconic Hotels: Lead strategic initiatives that enhance service delivery, improve operational efficiencies, and elevate luxury positioning. Ensure seamless day-to-day operations that consistently exceed guest expectations.
• Champion Guest Experience & Quality Standards: Ensure that every touchpoint reflects the highest level of luxury, attention to detail, and personalized service, aligned with IHG brand standards.
• Empower and Inspire a High-Performing Team: Cultivate a culture of excellence and accountability. Mentor department heads, inspire teams, and create an environment where talent thrives.
• Foster Key Relationships: Serve as a key representative of the cluster properties, building strong relationships with owners, guests, and internal stakeholders. Represent the hotels within the IHG ecosystem and the local community.

What We Need from You

• Join a world-class team where elegance meets excellence. We're looking for a leader who brings both operational depth and a luxury mindset.
• Operational Leadership in Luxury Hospitality: A strong background in managing high-end hotel operations, with a focus on service excellence and guest satisfaction.
• Inspirational People Leader: Demonstrated ability to lead, develop, and inspire teams while fostering collaboration across departments and creating a values-driven culture.
• Attention to Detail & Strategic Thinking: Strong organizational and planning skills with the ability to implement high standards and continuously improve service delivery.
• Multilingual Advantage: Fluency in English is essential. Proficiency in Arabic is a significant advantage in our multicultural and guest-centric environment.