Do you see yourself as a Front Desk Agent for InterContinental Hotels Group® at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1, 600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3, 800-square-metre Event Centre across two levels, the 5, 000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1, 200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Oversee daily kitchen operations, ensuring optimal staffing levels and efficient task allocation.
• Maintain consistent high-quality food production across all cluster outlets.
• Participate in the planning and costing of menus
• Develop and write standard recipes
• Develop new dishes and products
• Uphold exceptional culinary skills and enforce high hygiene standards in the kitchen.
• Cultivate positive customer relationships by actively engaging with guests, colleagues, contractors, and suppliers.
• Swiftly and comprehensively address any issues arising in the kitchen or related areas.
• Encourage teamwork and top-notch service through daily communication and coordination with other departments.
• Assist in organising special events and food promotions.
• Serve as a role model, coaching and providing feedback to enhance colleagues' performance and setting performance and development goals.
• Assist in planning future staffing needs and recruitment in accordance with company guidelines.
• Administer detailed induction programmes for new staff and maintain up-to-date departmental standards.
• Craft menus that exceed customer expectations and align with brand standards.
• Ensure kitchen equipment and environment are hygienic and functional.
• Develop and oversee implementation of departmental policies and procedures.
• Conduct training needs analysis for kitchen staff and design and implement training programmes accordingly.
• Provide input for probation and formal performance appraisal discussions in line with company guidelines.
• Coach, counsel, and discipline staff, offering constructive feedback to enhance performance.
• Maintain regular communication with staff and foster positive relations.
• Approve leave requests, considering hotel occupancies.
• Assists in co-ordinating the preparation of the departmental annual budget
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Degree in Culinary Arts or Hospitality Management
• Excellent written and oral communication skills in English
• Minimum 2 years of experience in the same role within a branded chain of hotels
• Customer driven, Culturally adaptable, communicates well and works with all level of people
• Strong background in facilitating multiple cuisines
• Proficiency in the HACCP management system and administrative tasks
• Previous experience with our systems (e.g. JANA) would facilitate a smooth transition into the role
• Good computer literacy, particularly in Microsoft applications
• Pro-active approach, and the ability to meet deadlines

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.