Do you see yourself as a Front Desk Agent for InterContinental Hotels Group® at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1, 600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3, 800-square-metre Event Centre across two levels, the 5, 000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1, 200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Proactively drive Total Revenue (Rooms and Conference, banqueting for the Events Centre, F& B and Festival Arena), identifying and capitalizing on opportunities in line with the set sales strategies and financial targets. Secure optimal rates that support the commercial objectives of the business.
• Develop in-depth knowledge of the business model, brand concept, market dynamics, client portfolios, industry exhibitions, and relevant geographical areas.
• Effectively utilize IHG-approved sales tools such as IBP, Delphi and Opera to streamline processes and ensure transparency and efficiency in day-to-day tasks.
• Engage with clients through planned meetings, site inspections, entertainment, networking events, and other relevant channels to grow and retain business.
• Foster consistent internal communication to share market intelligence, coordinate planning efforts, and ensure all stakeholders are informed of customer activities and opportunities.
• Conduct research to identify potential new clients, including corporate organizations, travel agents, event planners, and other key market segments.
• Maintain and develop a comprehensive database of leads, prospects, and key contacts to support targeted sales activity.
• Perform regular market analysis to monitor trends, competitor activity, and emerging opportunities for business development.
• Collaborate closely with the wider Sales & Marketing team to shape and implement innovative strategies to drive revenue and achieve defined KPIs.
• Actively prospect and generate new business through cold calls, referrals, and participation in relevant industry events.
• Deliver impactful site visits and tours, showcasing the hotel’s facilities, services, and unique selling points.
• Support the development of tailored sales proposals, packages, and promotional campaigns in alignment with brand standards.
• Negotiate and finalise contracts with a customer-first approach that ensures mutually beneficial outcomes.
• Build strong, long-term relationships with clients, ensuring high levels of satisfaction and repeat business.
• Stay informed on industry developments, customer expectations, and competitor movements to continuously improve performance and approach.

What we need from you

• A minimum of 1–2 years’ experience in the Sales & Marketing.
• A high level of energy, enthusiasm, and results-driven mindset with an eye for quality and customer focus.
• Self-motivated, organized, and collaborative, with a team-oriented approach.
• Fluency in English, both spoken and written.
• Strong interpersonal and communication skills to nurture lasting professional relationships.
• Drive to grow and eagerness to learn within a global hospitality environment.
• Sound judgement and strong problem-solving skills, with the ability to make considered decisions under pressure.
• Proficiency in Microsoft Office and IHG sales tools.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.