Role Purpose

Work closely with all the store teams to ensure the smooth store and shop floor operations by supporting them in providing excellent client experience.

Be a brand ambassador by representing the brand's values on a daily basis through appropriate communication, behaviour and grooming.

ROLE SUMMARY

As a Store Runner you will be responsible for providing the efficient assistance to different teams in the store (such as sales and cashiers' teams, managers, stock team, and sales and service support team) in terms of product and services, product clearance, and product maintenance on the shopfloor and in the back of house. By supporting the larger store team you will contribute to create exceptional client experience in the store.

RESPONSIBILITIES

• Work across multiple floors and product categories areas to support sales team requests in terms of retrieving additional sizes, colors and options for clients. Provide excellence service while doing so.
• Deliver and move products between floors and/or BOH & floor areas as needed for client advisors and/or stock team.
• Ensure that all the merchandise are stocked and replenished everywhere (shopfloor and BOH) in an efficient and precise manner according to the principles of Smart Ops.
• Work closely with the cashiers' team to regularly collect the returned products from the cash counters and deliver them to the stock team for re-labeling.
• Participate in the store inventory, cycle count and manual count when advised by the line manager.
• Maintain a clean and well-organized sales floor and stockrooms that meet both visual merchandising and operational standards.
• Assist the sales team during multiple-products transactions with quantities check, wrapping and packing.
• Assist the stock team with placing the products into the designated areas following the deliveries upon the advice and agreement of the Line and Shopfloor Manager.
• Liaise with the relevant teams to replenish packaging, stationery, and fragrance samples only upon the advice and agreement of the Line and Shopfloor Manager.
• Be available to assist the client experience team to collect the clients' services such as reservations, after sales, alterations, customer orders and link payments purchases.
• Support the shop floor team with additional customer facing duties such as clearing the fitting rooms, shoes boxes and clothes.
• Apply appropriate loss prevention techniques (vigilant attitude and producy care) at all times.
• When approached by clients, kindly direct them to the CEX team or floor manager for assistance, ensuring they receive the support they need.
• Assist the clients to carry their purchases to specified locations only when requested by a manager.

MEASURES OF SUCCESS

• Excellent product knowledge.
• Effectively moving between the sales floor and back-of-house areas to proactively support the store team and as a result positively influence client experience.
• Always accurately return the stock in the right place with the right level of care.
• Successful colaboration with all the store teams.
• Product and space organization are maintained in line with Smart Ops standards and recomendiations.

REQUIREMENTS

• Excellent communication skils.
• Language requirements: English.
• Prior experience in a similar role preferred.
• Ability to prioritirize and manage the time efficiently.
• Ability to work efficiently in a fast-paced environment.
• Solution oriented.
• Good organizational skills and ability to work independently.
• Capability to learn quickly.
• Ability to work well with the team.
• Positive and "can do" attitude.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.