Permanent - Customer Experience Executive - Dubai Mall

Posted: Thursday, 27 March 2025
Valid Thru: Saturday, 26 April 2025
Index Requested on: 03/27/2025 07:35:00
Indexed on: 03/27/2025 07:35:00

Location: Dubai, DU, , AE

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Hermes is hiring!

Description:

MAIN RESPONSIBILITIES

  • Greets customers including answering phones and directing customer inquiries to appropriate party
  • Answers routine billing questions/issues from customers
  • Assists in the opening and closing of the store which includes and but not limited to cash handling and deposits
  • Completes, processes, and maintains applicable paperwork and records.
    Manage the daily till (Cash/Deposit) and till procedures.
    Handle goods and deliver them to the clients.
  • Optimize greeting (Greetings/Department at the end of the sales transaction)
  • Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service.
    Provide on the job training to the junior cashiers
  • Accepts cash, cheques, wire transfers or credit cards for payment and completes cheque and credit card transactions according to established procedures and guidelines
  • Ensure register/counter areas are neat and stocked with necessary supplies
  • Identify prices of goods using memory or scanner
  • Enter transactions in the cash register and provide customers with the total bill
  • Sort and count currency and coins
  • Issue receipts and change to customers
  • Count money at the end and beginning of each shift
  • Process credit card and check payments
  • Perform the duties of customer service representative when required
  • Assist in stocking shelves, rotating merchandise, and marking prices
  • Open and close tills

REQUIREMENTS

  • Excellent oral and written communication skills
  • Detail oriented and highly observant
  • Ability to multitask
  • Possesses strong mathematical skills
  • Cash handling experience preferred
  • Proven good customer service background
  • Professional behavior

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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