Permanent - Customer Experience Executive - Dubai Mall
Posted:
Thursday, 27 March 2025
Valid Thru:
Saturday, 26 April 2025
Index Requested on:
03/27/2025 07:35:00
Indexed on:
03/27/2025 07:35:00
Location:
Dubai, DU, , AE
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Hermes is hiring!
Description:
MAIN RESPONSIBILITIES - Greets customers including answering phones and directing customer inquiries to appropriate party
- Answers routine billing questions/issues from customers
- Assists in the opening and closing of the store which includes and but not limited to cash handling and deposits
- Completes, processes, and maintains applicable paperwork and records.
Manage the daily till (Cash/Deposit) and till procedures.
Handle goods and deliver them to the clients. - Optimize greeting (Greetings/Department at the end of the sales transaction)
- Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service.
Provide on the job training to the junior cashiers - Accepts cash, cheques, wire transfers or credit cards for payment and completes cheque and credit card transactions according to established procedures and guidelines
- Ensure register/counter areas are neat and stocked with necessary supplies
- Identify prices of goods using memory or scanner
- Enter transactions in the cash register and provide customers with the total bill
- Sort and count currency and coins
- Issue receipts and change to customers
- Count money at the end and beginning of each shift
- Process credit card and check payments
- Perform the duties of customer service representative when required
- Assist in stocking shelves, rotating merchandise, and marking prices
- Open and close tills
REQUIREMENTS- Excellent oral and written communication skills
- Detail oriented and highly observant
- Ability to multitask
- Possesses strong mathematical skills
- Cash handling experience preferred
- Proven good customer service background
- Professional behavior
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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