The service coordinator is primarily responsible for taking all incoming service requests and entering them into SedonaOffice. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.

Essential Functions

• Processing service requests via phone, email, and website
• Prioritizing, scheduling and dispatching service staff;
• Ordering and expediting all required parts;
• Reviewing resolved service tickets upon completion of work; including billing and preparing quotes
• Verification of time entries/GPS logs;
• Replenishing stock able products and accountability;
• Assistance with the development, implementation and documentation of Service Department processes.

Minimum Qualifications

• Associate's Degree or equivalent combination of education/experience preferred (specific to industry standards)
• Strong verbal and written communication skills
• Strong organizational skills
• Strong interpersonal and customer service skills
• Ability to multitask, work under pressure and meet deadlines
• Proficient in Microsoft Products, including but not limited to excel, Word, and Outlook
• Experience with SedonaOffice a plus
• Must pass pre-employment background check and drug test

Physical Demands
This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.

Work Environment
This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.