Vice President, Surgical Services Operations

Nemours Children's Hospital, Wilmington, DE

The Vice President of Delaware Valley Surgical Services serves as a strategic administrative leader responsible for the development, integration, and advancement of key clinical programs, including the Department of Cardiovascular Medicine, the Nemours Institute for Maternal Fetal Medicine and Perinatal Advanced Delivery Program, the Department of Orthopedics and the Department of Surgery. This role is pivotal in driving innovation, operational excellence, and strategic growth across these departments.

Reporting directly to the Delaware Valley Surgeon-in-Chief, with indirect accountability to the Delaware Valley, President, Sr VP Operations and matrixed relationships with the Chief Nursing Officer and Vice President of Finance will lead all administrative, operational, and business functions of the departments and emerging institutes. This includes oversight of clinical, research, educational, and financial initiatives. The role requires close collaboration with executive leadership and clinical stakeholders to establish long-term strategies, optimize performance, and ensure alignment with Nemours' mission and enterprise goals.

Essential Functions

• Fiscal Leadership
  • Partner with Finance, Revenue Cycle, Research Operations, and Clinical Affairs to ensure sound fiscal management across hospital, research, and practice plan domains.
  • Oversee pricing, billing, and revenue optimization while ensuring regulatory compliance.
  • Develop and monitor productivity metrics (e.g., RVUs, revenue per FTE) and manage diverse funding streams including grants and philanthropic support.
• Patient Access, Satisfaction, and Safety
  • Lead efforts to improve patient access, flow, and satisfaction across all clinical services.
  • Monitor performance against access targets and implement interventions to enhance service delivery and safety.
• Operational Leadership
  • Coordinate operations across divisions and departments, ensuring seamless integration and resource optimization.
  • Serve as a liaison to institutional leadership and represent the institute on key committees.
• Strategic Planning and Program Development
  • Collaborate with AVPs and Executive teams to develop and implement strategic plans for clinical and research program growth.
  • Translate strategic goals into financial models and operational plans aligned with Nemours' long-range forecasts.
• Personnel Management
  • Oversee compensation, recruitment, and performance management in partnership with HR and departmental leadership.
  • Ensure compliance with accreditation standards and promote a culture aligned with Nemours' core values.
• Institute Development
  • Lead the transformation of the Department of Cardiovascular Medicine into a multi-divisional, enterprise-level institute.
  • Foster excellence in research, education, and clinical care through strategic partnerships and resource alignment.
• Partnership with Surgeon-in-Chief
  • Serve as a trusted advisor and operational partner to the Delaware Valley Surgeon-in-Chief.
  • Align institute goals with surgical leadership priorities and collaborate on enterprise-wide initiatives.
• Market Intelligence and Growth Strategy
  • Utilize market data to inform strategic decisions and identify opportunities for growth in cardiovascular and perinatal services.
  • Support business development and outreach efforts to expand regional and national presence.

Requirements

• Master's Degree in a business discipline or equivalent
• At least 10 years of progressive experience in the areas of fiscal management, program development, regulatory, and communications including operating and capital budget experience within a medical center or other related experience in a complex organization.

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. duPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at www.nemours.org .