We are looking for a motivated AI Senior Product Associate to join our Conversational AI team within the Consumer & Community Bank's Digital Products Organization. This role will support the Chase Digital Assistance (CDA) product area, which includes the Digital Assistant, Natural Language Search (NLS), and Elastic Search (ES) teams. Our mission is to create engaging and sophisticated natural language experiences that provide convenient, frictionless consumer financial services across mobile apps, chase.com, and various platforms and channels.

As an AI Senior Product Associate in our Conversational AI team, you will contribute to delivering exceptional customer conversation experiences. You will collaborate with linguistic engineers, product managers, designers, and software developers to create a cohesive customer experience that addresses a diverse array of consumer product offerings. Your role will involve supporting the optimization of customer conversations through Natural Language Platforms and Conversational AI.

Job responsibilities

• Assist in setting up the Conversational Optimization discipline within the Conversational AI team in CCB Digital.
• Collaborate with technology and analytics teams to deliver conversational journeys and enhance customer experience.
• Support the execution of assigned initiatives in the roadmap, focusing on platform capabilities.
• Work with product owners to assist in sprint planning and prioritization of scrum teams to align with roadmap priorities.
• Help manage requirements delivery from start to finish, including monitoring in-production performance.
• Effectively manage time and workload to support a healthy backlog of requirements.
• Demonstrate ownership of requirements through knowledge expertise and synchronization with the broader product team.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
• Ability to collaborate with cross-functional teams to deliver features
• Excellent written and verbal communication skill

Preferred qualifications, capabilities, and skills

• Demonstrated excellent personal effectiveness strategies (organization, time management, and follow-up skills)
• Results-oriented and committed to operational excellence
• Self-sufficient with the ability to ask questions and request help when needed

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans