Join the team that enhances customer journeys and drives operational efficiencies at JPMorganChase.

As a Digital Operations Integration Associate within JPMorganChase, you will support initiatives that integrate digital solutions with the Consumer and Community Banking (CCB) Operations Digital Champion team, ensuring that our customer experiences are seamless and frictionless across all channels. You will collaborate with cross-functional teams to identify opportunities for operational efficiencies, implementing solutions that improve customer satisfaction and drive strategic growth. Your ability to track and analyze key success metrics will provide valuable insights that inform strategic decisions and promote data-driven decision-making. By partnering with stakeholders, you will ensure that our digital initiatives align with business objectives and customer needs, contributing to a culture of collaboration and continuous improvement. Your role will be crucial in supporting the integration of digital solutions, optimizing processes, and enhancing the overall customer experience.

Job Responsibilities:

• Support the integration of digital solutions with CCB Operations, enhancing customer journeys and reducing friction.
• Collaborate with cross-functional teams to identify opportunities for operational efficiencies and implement solutions.
• Assist in tracking and analyzing key success metrics, providing insights to inform strategic decisions.
• Partner with stakeholders to ensure alignment of digital initiatives with business objectives and customer needs.
• Contribute to a culture of collaboration and continuous improvement, promoting data-driven decision-making.

Required Qualifications, Capabilities, and Skills:

• 3+ years of experience in digital operations, strategy, or a related field.
• Strong analytical and problem-solving skills, with the ability to drive actionable insights.
• Excellent communication and collaboration skills, with experience working in a matrixed organization.
• Proven ability to manage multiple initiatives and prioritize tasks effectively.

Preferred Qualifications, Capabilities, and Skills:

• Experience in financial services or a similar industry.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans