Join our team as the Vice President of Business Transformation, where you'll lead and execute a strategic vision that drives operational excellence and transformative change across the credit card product lifecycle. This is a unique opportunity for a seasoned leader to become a change agent within our organization, influencing stakeholders and fostering a culture of continuous improvement and innovation. With your proven track record in process transformation and program management, you'll play a pivotal role in enhancing our performance, efficiency, and competitiveness.

As a Product Delivery Manager in the Card Product Launch product team, you will be responsible for overseeing and driving change within the Card organization to improve its performance, efficiency, and competitiveness.

Job responsibilities

• Lead and oversee process transformation initiatives to enhance operational efficiency and effectiveness.
• Develop and implement strategic programs that align with the organization's goals and objectives.
• Engage and collaborate with key stakeholders to drive change and ensure successful program execution.
• Serve as a change agent, fostering a culture of continuous improvement and innovation.
• Influence and build strong relationships with stakeholders at all levels of the organization.
• Communicate effectively with executive leadership, providing insights and updates on program progress and outcomes.
• Identify and mitigate risks associated with process transformation and program management.
• Drive the adoption of best practices and industry standards in process and program management

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Certifications in business process management, project management, and process improvement

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans