Description & Requirements

Maximus is looking for a Sr. System Consultant in support of the Helpdesk and IT Support Program. The Sr. System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services, and on-site maintenance. Hardware acquisition, maintenance and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology. The Sr. System Consultant will provide proactive on-site support to one or more client offices. The role of the Sr. System Consultant is to minimize calls to the Help Desk by developing a rapport with assigned offices and suggesting systems management improvements.

Sr. System Consultants will lead all pre-installation meetings, document the input from attendees and distribute notes to affected groups.

*Position is contingent upon contract award*

This is an onsite role at our Washington, D.C. location.

Essential Duties and Responsibilities:

- Lead reviews and analyze efficiencies of systems

- Analyze system data and performance reports to identify trends and business impact.

- Mentor IT Application Analysts in data analysis and process improvements

- Interact with all levels within the organization; develop working relationships with management, staff, stakeholders and business partners

- Participate in meetings and evaluate outcomes to ensure needs of project stakeholders are being met

Responsibilities include but are not limited to:

- Customer Support and Communication

- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors.

- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments

- Managing Operating Systems--Supporting Windows, Mac, and server systems, ensuring they are properly configured, updated, and maintained. Installing and configuring application software and computer hardware.

- Technical Support and Troubleshooting--Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity.

- User Account Management--Creating and managing system permissions, user and computer accounts. Ensuring proper access controls and security measures.

- Security and Monitoring--Regularly performing security tests and monitoring system security. Implementing security protocols, firewalls, and backups.

- Network Maintenance--Maintaining networks and network file systems in partnership with the client. Collaborating with client network administrators to ensure seamless communication and connectivity.

Mobile Device Support:

- Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.

- Problem Solving and Troubleshooting--Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users. Knowledge of best practices for system maintenance and user support

Continuous Learning and Adaptability:

- Willingness to stay up to date with the latest technologies and advancements in both software and hardware.

- Flexibility to adapt to evolving technical environments and user needs.

Minimum Requirements

- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.

- Bachelor's Degree in a computer-related field or at least 5+ years of related technical experience.

- Customer service training and 5+ years of direct customer support.

- Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to client staff and/or hardware and software vendors

- Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both.

- Experience supporting IOS and Android devices

- Must be able to effectively teach concepts to the customer

- Must possess one or more of the following certifications:

- HP Certified Professional to include certification as Accredited Platform Specialists for platforms including, but not limited to Desktops, Servers, Printers, and Laptops.

- Microsoft Certified Professional

- Apple-Certified Professional

- U. S. Citizen

- Ability to pass Federal background check

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.