Job Description

Position: Parties & Guest Experience Lead

Status: Full Time (30+ hours per week)

Reports To: Store Manager

Location: Wharf DC

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them - from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you!

The Role:

As the Parties & Guest Experience Lead, you will be responsible for providing a best-in-class guest experience. Managing the systems and process to support Sales & Operations. You will not only be assisting with the day in and day out operations of the store but will also help in maintaining a fun, inclusive atmosphere that guests and employees will all want to be a part of.

The salary range for this position is $19 - $21 per hour PLUS TIPS based upon store location. Most roles earn an additional $8 - $11 per hour in tips.*

Offered salary is dependent upon experience and location.

What We Are Looking For:

• 2+ years of experience in guest services, multi-tasking, and delegation

• Someone who leads by example with a can-do attitude and always goes above and beyond.

• Proficiency with POS systems, excel, MS word, outlook, and google docs.

• Experience with appointment-based business and systems.

• An ability to identify opportunities within team, coach, and work alongside management to execute any training or follow up required.

• Comfortable in a fast paced, high-volume environment

• This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

What You Will Do:

• Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.

• Working closely with store manager and assistant store manager to ensure teams are delivering top service and goals are achieved.

• Optimize the business through strong appointment management and partnership with the leadership team. The ability to manage an appointment system, party process, guest complaints in partnership with SM/ASM.

• Manage the party booking process, emailing, invoicing, and ensure great guest and employee experience

• Take the lead on hosting parties, being the manager on duty, and ensuring guests appointments deliver optimal experiences.

• Monitor daily, weekly, and monthly targets and KPIs to coach and develop the team.

What We Offer:

• Competitive pay and tips! *The range cited for tips is approximate based on tips received by current employees. Kendo cannot guarantee that any hired applicant will receive tips or tips that will fall within this range.

• Paid time off and holidays

• Fantastic employee discount

• Opportunities for career growth and development

• A fun and supportive work environment

At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!