Job Description

Position: Lip Lab Lead

Status: Full-Time Reports To: Store Manager

Location: 1614 14th St NW Washington, DC 20009

About Lip Lab: Lip Lab is more than just a lipstick store; it's an experience. We're passionate about creating a fun, inclusive environment where guests can express themselves through custom, high-quality lip products.

The salary range for this position is $19.00 - $21.00 PLUS TIPS per hour based upon store location. Offered salary is dependent upon experience and location.

The Role: As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency. You'll balance a variety of responsibilities, including:

• Guest Experience:


• Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.
• Managing the appointment booking process, ensuring smooth operations and guest satisfaction.
• Creating a positive and energetic atmosphere that encourages creativity and self-expression.


• Team Leadership:


• Leading and motivating a team of Color Experts to deliver exceptional service.
• Providing effective onboarding and ongoing training to ensure team members are well-equipped.
• Coaching and developing team members to reach their full potential.
• Monitoring team performance and implementing strategies to improve results.


• Operations:


• Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.
• Ensuring compliance with company policies, procedures, and safety standards.
• Managing store supplies and inventory to optimize stock levels and minimize waste.
• Troubleshooting technical issues and implementing solutions to maintain operational efficiency.

What We're Looking For:

• 1+ years of experience demonstrating strong leadership abilities and interpersonal skills
• Excellent communication and problem-solving abilities
• 2+ years' experience in retail, hospitality, or a related field.
• Passion for customer service and a positive attitude
• Ability to multitask and prioritize tasks effectively
• Strong organizational and time management skills
• Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word
• Physical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.

What We Offer:

• Competitive pay and tips
• Comprehensive benefits package
• Paid time off and holidays
• Employee discounts
• Opportunities for career growth and development
• A fun and supportive work environment

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!