At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

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Salesforce Effectiveness Supervisor – Colombia

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https: //www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Position Overview:
We are seeking a Salesforce Effectiveness Supervisor with a strong background in Customer Relationship Management (CRM) and Customer Experience Management (CXM) to join our LATAM MedTech team. The ideal candidate will have a proven track record of successfully implementing transformation projects and effectively managing change initiatives. This role requires a focus on capability building and enhancing the effectiveness of our sales force.

Key Responsibilities:

• Lead the implementation and optimization of CRM process and systems to enhance sales force effectiveness.
• Oversee the execution of our LATAM customer experience management transformation, implementing strategies that align with business objectives.
• Collaborate with cross-functional teams to drive transformation projects from conception to completion.
• Manage change management processes, ensuring smooth transitions during the customer experience transformation.
• Develop and deliver training programs to build capabilities within the sales team.
• Analyze performance metrics to identify areas for improvement and drive strategic initiatives including (not limited to) sales funnel, territory planning, opportunities management.
• Lead the CRM/CXM team to enhance user adoption among commercial team members through continuous improvement of usability and value, enabling effective collection of customer engagement data for insights that boost customer engagement
• Play a role of a business advisory by analyzing sales data to identify trends, measure performance, and provide actionable insights to improve sales strategies and outcomes.
• Champion initiatives that enhance customer experience, ensuring that sales strategies align with customer needs and expectations.

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, Marketing, or a related field.
• Minimum of 5 years of experience in CRM and customer experience management.
• Proven experience in leading transformation projects and managing change initiatives.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Ability to adjust to new information, changing environments, and evolving business needs while remaining focused on achieving goals.
• The ability to inspire, guide, and motivate sales teams through changes and improvements, fostering a positive team environment.
• Advanced in English, both written and verbal is required. Portuguese is a plus.