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Job Description:

The Learning Administrator is mainly responsible for setting up training in the Learning Management System (LMS). This includes, and is not limited to, creating or uploading and assigning training, building user groups, generating reports for validation and quality purposes, sending out invitation and communication emails to target audiences and, continuously document and update processes as needed. They are also responsible for handling end user and admin queries or requests via case management tool (CMT), SharePoint, email, phone, messenger, or other Helpdesk intake tools.

Utmost integrity, collaboration, and dedication to quality customer service is expected from the role.

Essential Functions

• An individual contributor with specialized technical and operational knowledge in learning administration, and can apply this as they handle concerns, queries, and requests via phone/chat/email/case management system/other support media.
• Provides timely, complete and accurate end-to-end learning administration support in deploying training activities to all learning and development programs across all businesses.
• Ensures the LMS and learning object configurations are up-to-date and accurate by partnering with course owners/requestors, performing and supporting system and related audits, taking part in data and report validations, and course testing and updates.
• Operates, performs, completes and prioritizes tasks with a risk-management oriented approach and in accordance with defined/to-be defined Service Level Agreements (SLA’s).
• Investigates issues thoroughly, resolves methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or raising inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed.
• Independently plans, schedules and executes day-to-day work and objectives with minimal direction, within the limits of established policies, guidelines and procedures, with most tasks delivered in the form of encouraged results and some impact on others within the job area.
• Contributes positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build and update the knowledge database, while ensuring that they read, align and keep themselves informed of the latest updates and cascaded information and seeks clarification with team and supervisor when the need arises.
• Takes ownership of all assigned tasks, initiatives, and inquiries, makes sure they are resolved efficiently and accurately with an outstanding level of quality and shows openness and willingness to learn and to hear feedback and advice on areas for improvement and development.
• Observes utmost integrity and establishes mutually trusted and respected relationships with customers, supervisors/managers, team members and when needed, with vendors and service providers.
• Establishes and maintains a confidential and critical work environment, focusing on customer service by handling all customer requests and queries and dealings at work in a professional manner.
• Participates in scheduled and ad hoc training/workshops to improve techniques and process acuity and, performs other tasks or projects deemed needed for the role or as designated by immediate supervisor or by manager/s.

Job Qualification

• University/Bachelor’s Degree Graduate required
• 1-2 years of work experience in the area of administration
• Fluent English Level written and spoken is required
• Portuguese will be nice to have
• Previous Learning Administration(LMS) experience is strongly preferred
• Functional knowledge of learning and other HR or talent-related technologies
• Experience using Service Center/ Helpdesk technologies, case management tools or other customer service software applications
• Attention to detail and good analytical, problem solving and decision-making skills
• Steadfast commitment to client and customer satisfaction
• Ability to work effectively in a fast-paced environment, handle various tasks/projects at the same time together with daily planned and unplanned operational activities
• Strong written and verbal communication skills