At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

We are searching for the best talent for ERLR Analyst.

Our ERLR Function (Employee Relations and Labor Relations) at Johnson & Johnson is grounded in our Credo, a trusted partner and advisor to our leaders and stakeholders and helps shape our global employee experience.

The ERLR Analyst role supports the operations of the ERLR function through close collaboration with the ERLR Partners and Managers on various employee-related issues. As the first line of contact for ERLR inquiries and policy-related questions, they also provide guidance and assistance to employees. Taking ownership of employee questions, they independently resolve issues or escalate them to the appropriate ERLR professional based on complexity.

The ERLR Analyst contributes to ERLR operational activities. They ensure the timely and effective management of ERLR cases within their region. This may involve triaging requests, following up with case updates, and ensuring all necessary documentation is provided and archived. They also produce reports on ERLR metrics and workforce data, which assist ERLR professionals in managing cases effectively and proactively identifying trends or issues.

The ERLR Analyst ensures that service requests are resolved within defined time periods, and that a high level of accuracy and quality is maintained. Treating the workforce with dignity and respect, they handle sensitive matters with confidentiality, trust, and integrity. They also establish standards and guidelines to ensure consistency and best practices are followed.

In addition, the ERLR Analyst acts as an assistant Team Lead in the absence of the ERLR Senior Analyst or when they are unavailable.

Major Duties/Responsibilities

1. Respond to Employee Relations requests, prioritizing them based on their importance.

2. Determine if there has been a violation of policies or practices by reviewing relevant policies

3. Build trusted partnerships with customers, team members, and stakeholders through effective communication (written and verbal)

4. Investigate and resolve issues promptly, escalating inquiries when required

5. Develop investigation plans and manage them effectively, including assigning resources, identifying witnesses, and scheduling interviews. Assist the ERLR Partners and Managers in drafting investigation communications.

6. Identify potential early performance cases and gather supporting information. Create draft performance improvement plans (PIP) and corrective action steps.

7. Identify areas for process improvement and support implementation

8. Produce and interpret global reports and data with ERLR information for ERLR Leadership

9. Provide insights on trends and opportunities within the ERLR or HR field of expertise

10. Support employee communications on company wide policy changes

11.Contribute to training initiatives to enhance performance and continuous learning of employees and people leaders in the organization

12. Maintain accurate documentation, identify operational improvements, and ensure timely resolution of assigned tasks and inquiries

13. Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner using judgement, coaching and advisory skills.

Required Qualifications

• Fluent in English and Spanish Language (written and verbal)

• Experience working in an HR function

• Ability to accurately collect information in order to understand and assess the clients’ needs and situation

• Exercises thoughtful judgement when giving advice to support action and identifies when escalation is required

• Excellent written and verbal communication skills; manages internal communications and external/client communications with detailed assistance

• Strong attention to detail

• Demonstrates discretion, professionalism and confidentiality

• Enthusiastic team player with a strong drive to create a positive work environment

• Will be trusted to secure and maintain confidential information

• Ability to gather, consolidate and analyze data, understand what it means and develop insights and reports

• Implements improved processes to increase team efficiency and effectiveness

• Ability to prioritize workload and provide timely follow-up and resolution

• Knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, Excel, email, fax, Internet Explorer)