Associate – OMS

Job Title: Associate – OMS – Operational Accouting

Job Location: Bogota

In this role, you will have the opportunity to work upon one or more back-end services for the Order Management Solutions service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• Collect, review, and validate billing data to ensure accuracy and completeness for intercompany and customer invoicing, in line with country and station requirements.
• Prepare and process intercompany and customer invoices in accordance with standard operating procedures and agreed service level agreements (SLAs).
• Manage supplier and customer master data, including ID validation, creation requests, and updates, ensuring data integrity across systems.
• Coordinate closely with stations and relevant stakeholders to ensure timely billing, invoice submission, and proper documentation flow.
• Monitor and ensure all departmental KPIs and SLAs related to billing accuracy, timeliness, and data quality are consistently met.
• Deliver high-quality service by ensuring invoices are processed accurately and within agreed timelines.
• Collaborate with internal teams to identify process improvements, best practices, and efficiencies within billing and data management operations.
• Proactively identify and escalate operational challenges, discrepancies, or delays to supervisors and business partners.
• Maintain effective communication with stakeholders to ensure transparency and alignment on billing status and operational updates.
• Operate flexibly across assigned shifts, regions, or countries, supporting global billing activities as required.
• Manage the payment process with the carrier, including follow-ups and validation of accrual accuracy in CW1 based on the carrier’s invoice.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Order Management experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity