Monitor regional and global programs implemented in the GSC Bogotá, optimizing processes, reducing complexity, generating efficiency, increasing productivity, and adding value to both customers and the business. The Talent Acquisition Team Leader is responsible for leading recruitment efforts across multiple countries within DHL, with a work base in Bogotá, Colombia. This role will manage a team of 10+ recruiters, ensuring the successful hiring of top-tier talent across diverse regions. The ideal candidate must possess advanced English proficiency, extensive experience in team management, and a deep understanding of the industry and global recruitment strategies.

Key Responsibilities:

· Team Leadership: Lead, mentor, and manage a team of 10+ talent acquisition professionals, driving operational excellence and fostering high performance, engagement, and development.

· Program Performance: Measure and monitor program performance and resource utilization against defined objectives, ensuring alignment with business goals.

· Process Control & Quality: Ensure recruitment processes meet quality standards, administrative rules, and compliance with internal policies.

· Stakeholder Engagement: Actively maintain strong relationships with process owners and business partners, providing timely feedback and collaborating on workforce planning.

· Continuous Improvement: Define processes, document standards (Toolkit), establish KPIs (SMART), and identify opportunities for improvement in collaboration with the OpEx & Transition Manager.

· Capacity Analysis: Analyze and present program capacity utilization to optimize resources.

· Recruitment Strategy: Develop and implement recruitment strategies that align with DHL’s global business objectives, ensuring efficient and effective talent acquisition in multiple markets.

· Cross-Country Recruitment: Oversee recruitment efforts across various countries, managing the full recruitment cycle from sourcing to presenting candidates to hiring managers.

· Data-Driven Decisions: Leverage recruitment analytics to monitor performance, refine processes, and make informed, data-driven decisions.

· Compliance: Ensure recruitment practices adhere to local labor laws and internal policies across different regions.

· Employer Branding: Collaborate with marketing and HR teams to enhance DHL’s employer brand, positioning the company as a top employer within the GSC and BPO sectors.

Key Qualifications:

· Education: Bachelor's degree in Psychology, Business Administration, or a related field. A degree in Human Resources is an advantage.

· Experience: At least 5+ years of experience in talent acquisition, including 3+ years in a leadership role. Experience managing recruitment across multiple countries is required.

· Leadership Skills: Proven ability to lead and develop a recruitment team of 10+ people.

· Language Skills: Advanced English proficiency is essential; additional languages are a plus.

· Tech Savvy: Proficient in ATS systems, recruitment platforms, and other HR technologies.

· Soft Skills: Strong interpersonal, communication, and decision-making skills, with the ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Key Capabilities / Competencies:

· Customer Orientation

· Planning & Organizing

· Adaptability to change with a positive attitude.

· Assertive Communication

Why Join Us?

· Opportunity to lead a high-performing team and make a global impact.

· Dynamic and inclusive work environment.

· Competitive salary

· Annual performance bonus based on individual and company performance.