Title: Specialist SLS (OFR)

Location: GSC BOG

Support with spot quotes, monthly status and performance reports for OFR related to the operation.

Key Responsibilities:

· Receive quote request

· Review that all information provided by the customer is clear and complete or ask for it when need it

· Follow up on the quote status until getting a customer decision taking into account the TAT of the scope

· Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive

· Find improvements and efficiencies and discuss open topics and issues.

· Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• High level of English (dialogue, writing, listening).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

· Type of Contract: Indefinite - Directly with DHL Colombia.