Title: Specialist - OFR

Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities:

• Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers.
• Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
• Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
• Give support on track & trace activities and performance reporting for Shipment Management Service Line.
• Add value to our customers through continuous improvement initiatives.
• Cross-training within the team

Skills / Requirements:

• Students/professionals in industrial engineering, international business, or related fields.
• Minimum of 1 year in Logistics. OFR Knowledge is a plus.
• Good communication in English B2 (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.
• Performance bonus up to 16% of salary