Title: Expert SLS (OFR)

Location: GSC BOG

Support with spot quotes, monthly status and performance reports for OFR related to the operation.

Key Responsibilities:

• Receive quote request
• Review that all information provided by the internal/external customer is clear and complete or ask for it when need it
• In case there is not any specific rate, contact the corresponding stations following up to meet the time
• Answer with the quote within the corresponding time (high, medium or low priority)
• Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
• Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
• Find improvements and efficiencies and discuss open topics and issues.
• Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• High level of English (dialogue, writing, listening).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.
• Performance bonus