Title: Expert - AFR/OFR

Location: GSC BOG

Key Responsibilities:

General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

· Responsible for providing support to the assigned account.

· Review and ensure the achievement of specific client KPIs and service agreements. • Provide performance reports.

· Maintain communication with internal/external third parties to meet client expectations. • Provide proactive issue resolution and corrective actions to ensure service excellence.

· Key contact for escalations.

· Develop a sustainable relationship with internal and external stakeholders. • Coordinate business implementations.

· Participate/lead customer reviews (QBR and/or MBR).

· Complexity of the problem/process.

· Coordinate stakeholder activities and ensure quality and timeliness.

· Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.

· Recommend and coordinate necessary changes based on process analysis.

· Assist DGF operations in resolving complex issues

Skills / Requirements:

Professionals in industrial engineering, international business, or related fields

• Minimum of 3-5 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects