Title: Specialist - OFR

Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities:

· Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers.

· Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.

· Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.

· Give support on track & trace activities and performance reporting for Shipment Management Service Line.

· Add value to our customers through continuous improvement initiatives.

· Cross-training within the team

Skills / Requirements:

Students/professionals in industrial engineering, international business, or related fields.

· Minimum of 1 year in Logistics. OFR Knowledge is a plus.

· Good communication in English B2 (verbal and written).

· Customer service and communication skills.

· Teamwork and autonomy

· Employees who have been in the organization for 12 months or in their current role

· Employees that are not in transition projects