Analista de cobranza

Posted: Thursday, 31 July 2025
Valid Thru: Saturday, 30 August 2025
Index Requested on: 08/01/2025 01:42:27
Indexed on: 08/01/2025 01:42:27

Location: Bogotá, DC, , CO

Industry: Transportation and Logistics
Occupational Category: 13-2000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

CO1020, a division of DHL Global Forwarding (Colombia) S.A.S., is hiring!

Description:

Title: Specialist (Finance) OTC
Location: GSC BOG

Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.

Key Responsibilities:
  • Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
  • Request and/or confirm payment supports to clients as appropriate.
  • Follow up on the correct application of payments received by clients.
  • Keep customer contact information updated in the collection application.
  • provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
  • Perform account reconciliations with clients as required.
  • Timely management of balances in favor with clients or with internal areas.
  • Strict compliance with the collection policy according to the escalations and established times.
  • Management and compliance with KPI's and assigned budget.
  • Develop a sustainable relationship with internal and external stakeholders.
  • Annual update of the process support documentation.
  • Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
  • Maintain communication with internal/external/third parties to meet customer expectations.
  • Provide proactive problem resolution and corrective actions to ensure service excellence.

Skills / Requirements:
  • Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
  • A minimum of 1 years of experience managing accounts payable processes.
  • Good level of MS Excel and other MS Office tools.
  • Customer service and communication skills.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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