•Maintain an up to date awareness of room status to ensure efficient servicing.
•Assign responsibilities to subordinates and monitor their performance and productivity.
•Ensure the cleanliness and maintenance of all Housekeeping equipment, and schedule necessary preventative maintenance and repair work.
•Oversee assignment of the rooms to the Room Attendants for cleaning.
•Check and release vacant clean rooms for sale.
•Conduct random inspection of service rooms.
•Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
•Note down repairs, linen supplies and out-of-order rooms.
•Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
•Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
•Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/requests.
•Check and counter-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
•Record activities/problems/complaints and follow-up work as necessary in the Log Book.
•Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.
•Liaise with maintenance on all out of order rooms and follow up until returned to service.
•Promote the health, safety and welfare of employees within hotel.
•Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are followed at all times
•To report for duty punctually, wearing the correct uniform and name badge at all times.
GENERAL
•Communicate effectively with all other departments
•Ability to work a flexible roster
•Attend meetings, training sessions and any other required meeting or training session.
•Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
•Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager
•Consistently meet hotel standard of room presentation.
•Able to meet productivity targets.
•Guest satisfaction and feedback
•Achieve on time completion of all rooms under supervision in accordance with hotel service standards.
PERSONAL CHARACTERISTICS
Education
• Secondary Education
• Fluent in English; spoken and written
Experience
• Previous Housekeeping Experience in a 4-5 Star Hotel
• Previous experience in Supervising a housekeeping team
Technical
•Thorough understanding of correct manual handling techniques
• Understanding of safe chemical practices.
Personal Attributes
•Can do’ attitude and a high level of energy
•Professionally groomed
•Able to work well independently with minimal supervision
Please see the job description for required or recommended skills.
Please see the job description for benefits.