To provide quick and personalized food and beverage service to all guests and provide administration support as voco® Doha West Bay Suites service standards and exceed customer service expectations. Your day to day Restaurant •Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation.
•Be present at the Restaurant entrance to welcome guest and guide them to a table.
•Knowledge of all F& B standard operating procedures, quality presentation, and service and products
•Knowledge of the area competition, promotional concepts
•Knowledge of wines and beverages, food trends and special seasonal foods
•Knowledge of the specialties which will be served in the restaurant
•Equip oneself with the knowledge of “dujour” items, “not-available” items, menu preparations and presentations.
•Complete mis-en-scene and mis-en-place before the shift commences.
•Clean and polish allotted silverware cutler, glassware and chinaware. Ensure all equipment is properly utilized.
•Stock side-board with proprietary sauces, linen and other equipment's for service.
•Check all furniture in the station maintenance.
•Lay out tables and covers as per standards.
•Fold napkins into prescribed attractive styles.
•Equip one-self with orders pads, pencils, waiter cloths, matches and bottle openers.
•Requisition fresh restaurant linen and flowers in consultation with supervisor.
•Air restaurant by opening windows.
•Ensure all areas in the station are cleaned and organized.
•Acknowledge returning and regular clients
•Greet guests on arrival, provide the menu and advise of any specials.
•Take food and beverage orders and repeat orders, ensuring that the guest gets the right order.
•Enhance food and beverage sales through the art of suggestive up selling.
•Develop restaurant image through high standards of service to guests.
•Knowledge of the different conference packages; different table settings
•Be fully conversant with all hotel facilities and services.
•Act on flags and special requests.
•Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.
•Answer queries on house facilities and places of tourist interest.
•Maintain confidentiality with regard to guest's personal information.
•Provide assistance to guests on all matters relating to their stay.
•Act on any complaint received and follow up with the guests, any comments should be forwarded to the outlet supervisor.
Check reservations for the shift and allocate with the approval of the outlet supervisor. F& B Administration •Perform, as directed, routine clerical and administrative tasks, including typing, filing, generating and distributing correspondence; recording, transcribing and distributing minutes; handling mail and producing all necessary documents.
•Provide administrative support, manage reservations, handle special orders, and accommodate special requests from customers, as directed, on a daily basis, including holidays and special events, for the restaurant outlets.
•Maintain daily, monthly and annual calendars for the food & beverage department heads, providing daily time management support.
•Respond to inquiries regarding each program and event
•On-site attendance at all programs and event
•Full event production and management of all assigned events and additional special events throughout the year
•Manage budget for each event
•Negotiate and secure venues, work with catering managers on all event Logistics-F& B, AV, Set, event time-line
•Work with marketing on event promotion, signage and materials
•Work with vendors and negotiate prices for all items
•Research potential vendors and venues
How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
What we offer
We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.
As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http: //careers.ihg.com to find out more about us.
At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
We are an equal opportunities employer.
Please see the job description for required or recommended skills.
Please see the job description for benefits.