• Work closely with the Director of Sales & Marketing and General Manager in rate setting for all periods.
• Collate all hotel reports relating to any reservation or sales tracking as designated by the DOSM and GM. Ensure that this information is reviewed analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
• Maintain overall responsibility of reservations
• Work closely with Reservations Personnel to maximize sales in accordance with the budgets.
• Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
• Actively takes reservation enquiries.
• Be involved in all Yield and other Sales Meetings as designated.
• Follow up on all Groups, Blocks, Allotment, and room lists.
• Liaise with Financial Controller in relation to requests for Credit.
• Conduct a 30 60 90 day Forecast on a monthly basis, with the assistance of the FOM and DOSM. This will be presented and discussed in yield meetings.
• Utilise yield management techniques and software to maximize occupancy, average rate and room revenue.
• Ensure that all special requests are handles appropriately by supervising the accuracy of all reservations.
• Communicate throughout the hotel all updates that relate to any reservations special requests. These include changes in room rates, promotional specials, group movement, VIP guests, etc.
• Ensure that all correspondence relating to accommodation enquiries is actioned promptly and efficiently.
• To maintain professional business confidentiality.
• Prepare any other reports required by the Director of Sales and Marketing or General Manager.

GENERAL

• Achievement of budget revenue
• All client requests are followed up on and responded to within 24 hours
• Assigned projects are completed within designated timeframes
• Efficient communication platform is consistently maintained
• Maintains a professional and organised work environment
• Reports, presentations and other administrative duties are consistently on a high standard; and free of errors and omissions.

PERSONAL CHARACTERISTICS

Education

• Bachelor of Science in Administration or Hotel Management degree
• Tertiary qualifications relevant to Marketing or Sales would be an advantage

Experience

• Previous experience in a supervisory or management capacity within a hotel reservations sales / revenue management environment.

Technical

• Competent Word, Excel, PowerPoint and software packages
• Competent Oral and Written Communication Skills
• Strong organizational and work coordinating skills to handle multiple assignments and projects
• Strong working knowledge of hotel PMS (HIS, Opera)

Personal Attributes

• ‘Can do’ attitude and a high level of energy
• Professionally groomed
• Able to work under pressure
• Adaptable to change