Your day to day
•Greet guests as they arrive at the voco® Doha West Bay Suites
•Assist incoming guests with luggage.
•Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
•Introduce guests to room in accordance with "Check – In" rooming procedures.
•Assist departing guests by conveying luggage from suite to lobby or vehicle.
•Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
•Report completion of assignments to direct supervisor.
•Deliver VIP requisitions to room.
•Deliver laundry and dry cleaning to designated guest suites.
•Make arrangements for car rentals.
•Perform miscellaneous tasks as designated by the direct supervisor.
•Respond to queries on house facilities and places of tourist interest.
•Store luggage and record all items under care and control of hotel.
What we need from you
FINANCIAL RETURN
•Ensure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
•Obtain clearance form Reception on the errand card regarding the bill i.e. paid/signed by the guest prior to departure.
RESPONSIBLE BUSINESS
•Possess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security.
•Coordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security.
•Coordinate Housekeeping for uniform requirements and cleanliness of the area.
•Maintain baggage check room in good condition
•Conduct daily check of all bags in luggage store room.
•Communicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out.
•Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.
PEOPLE
•To oversee work performance of new colleagues in performing services to guests.
•To help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.
GENERAL
•Communicate effectively with all other departments.
•Attend meetings, training sessions and any other required meeting or training session.
•Ability to work in flexible roster.
•Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
•Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
•All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
•Ensure Luggage handling is in accordance to voco® Doha West Bay Suites service standards.
•All deliveries logged and delivered in a timely manner as required.
•Offer other Service as outlined by voco® Doha West Bay Suites.
•Maintains a professional and organised work environment
PERSONAL CHARACTERISTICS
Education
•Secondary Education
•Excellent English spoken and written skills
Experience
• Previous Bell person Experience in a 4-5 Star Hotel
Technical
•Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
• Understanding of safety practices.
Personal Attributes
•‘Can do’ attitude and a high level of energy
•Self-motivated and able to work well independently
•Professionally groomed
•Physically sturdy to carry heavy luggage and stamina to stand for long hours.
•Able to work under pressure and on shift schedule
Customer Service Oriented
Please see the job description for required or recommended skills.
Please see the job description for benefits.