•Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.
PEOPLE •To oversee work performance of new colleagues in performing services to guests.
•To help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.
GENERAL •Communicate effectively with all other departments.
•Attend meetings, training sessions and any other required meeting or training session.
•Ability to work in flexible roster.
•Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
•Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
•All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
•Ensure Luggage handling is in accordance to voco® Doha West Bay Suites service standards.
•All deliveries logged and delivered in a timely manner as required.
•Offer other Service as outlined by voco® Doha West Bay Suites.
•Maintains a professional and organised work environment
PERSONAL CHARACTERISTICS Education •Secondary Education
•Excellent English spoken and written skills
Experience • Previous Bell person Experience in a 4-5 Star Hotel
Technical •Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
• Understanding of safety practices.
Personal Attributes •‘Can do’ attitude and a high level of energy
•Self-motivated and able to work well independently
•Professionally groomed
•Physically sturdy to carry heavy luggage and stamina to stand for long hours.
•Able to work under pressure and on shift schedule
•Customer Service Oriented How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
What we offer
We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.
As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http: //careers.ihg.com to find out more about us.
At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
We are an equal opportunities employer.