Bell person

Posted: Sunday, 03 August 2025
Valid Thru: Tuesday, 02 September 2025
Index Requested on: 08/03/2025 19:50:09
Indexed on: 08/03/2025 19:50:09

Location: Doha, DA, 0, QA

Industry: Hospitality & Leisure
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

IHG is hiring!

Description:

To provide assistance to all guests by promptly responding to requests, offering guidance and attending to special needs.

Your day to day
Greet guests as they arrive at the voco® Doha West Bay Suites
Assist incoming guests with luggage.
Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
Introduce guests to room in accordance with "Check – In" rooming procedures.
Assist departing guests by conveying luggage from suite to lobby or vehicle.
Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
Report completion of assignments to direct supervisor.
Deliver VIP requisitions to room.
Deliver laundry and dry cleaning to designated guest suites.
Make arrangements for car rentals.
Perform miscellaneous tasks as designated by the direct supervisor.
Respond to queries on house facilities and places of tourist interest.
Store luggage and record all items under care and control of hotel.

What we need from you

FINANCIAL RETURN
Ensure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
Obtain clearance form Reception on the errand card regarding the bill i.e. paid/signed by the guest prior to departure.

RESPONSIBLE BUSINESS
Possess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security.
Coordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security.
Coordinate Housekeeping for uniform requirements and cleanliness of the area.
Maintain baggage check room in good condition
Conduct daily check of all bags in luggage store room.
Communicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out.
Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.
PEOPLE
To oversee work performance of new colleagues in performing services to guests.
To help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.

GENERAL
Communicate effectively with all other departments.
Attend meetings, training sessions and any other required meeting or training session.
Ability to work in flexible roster.
Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
Ensure Luggage handling is in accordance to voco® Doha West Bay Suites service standards.
All deliveries logged and delivered in a timely manner as required.
Offer other Service as outlined by voco® Doha West Bay Suites.
Maintains a professional and organised work environment

PERSONAL CHARACTERISTICS

Education
Secondary Education
Excellent English spoken and written skills

Experience
Previous Bell person Experience in a 4-5 Star Hotel

Technical
Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
Understanding of safety practices.

Personal Attributes
‘Can do’ attitude and a high level of energy
Self-motivated and able to work well independently
Professionally groomed
Physically sturdy to carry heavy luggage and stamina to stand for long hours.
Able to work under pressure and on shift schedule
Customer Service Oriented
How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
What we offer

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.
As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http: //careers.ihg.com to find out more about us.
At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
We are an equal opportunities employer.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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