Job Description

Your Job

As a customer Relationship Management (CRM) Service Product Manager, you bring your customer and product mindset to transform our CRM solution – solving customer problems in a way that works for the business. Delivering a forward-looking vision for IFP CRM service across the organization, crafting innovative solutions through our SalesForce CRM platform to empower our service organizations to deliver best-in-class customer experience and elevated business results. Collaborate with service teams, commercial, service design local CRM teams, end users and technology partners to shape the CRM vision, develop and deliver the product roadmap and create organizational alignment through clearly established outcomes so that full value can be captured from the SalesForce Platform. For a results-driven and action-oriented leader, this role provides an opportunity to build products that drive improved experience, organizational growth, and operational

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. K-C Professional®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day, and it takes the absolute best people to make that happen.

We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform, especially when it comes to product and process innovation. Our customers are always looking for new and better. Our competitors won’t stop evolving. And our communities demand responsible corporate practices. We need bold, transformative ideas from people who can turn them into reality. That means there’s no time like the present to make an impact here. It’s all waiting for you at Kimberly-Clark; you just need to log on!

Who you are?

• 6-8 years’ experience as a Product Manager, product Owner or related implementing CRM solutions.
• 3+ years working in the Salesforce ecosystem; experience implementing and enhancing SalesForce or related CRMs.
• Significant agile product delivery experience required with strong history of driving execution and delivering on business results.
• Experience with Business architecture, customer experience and design thinking required.
• Ability to understand business objectives and manage stakeholders cross-functionally.
• A passion for digital innovation and commitment to superb customer experience
• Adept with Agile, Lean Start Up, and Design Thinking; experience with testing methodologies and running POCs a plus.
• Vendor management experience is a plus.
• Proven experience in data management and leveraging AI-ML to deliver actionable insights and guide decision making.

What do you do?

• CRM Vision & Strategy – Set an ambitious and clear product vision, strategy, and roadmap for the Salesforce platform that is aligned and is in service of the business and service teams strategy and needs.
• CRM Leadership & product lifecycle management - Motivate IT product team with compelling vision, important problems to solve, prioritization of work and value-driven features.
• CRM solution consistency - drive towards one solution across regions to enable a more effective solution and enable quicker change
• CRM Results and change management - Responsible for setting and maintaining a CRM roadmap that drives service business results and user adoption
• Product Data Strategy – With data at the heart of CRM, ensure the platform can capture, understand, act, and learn from high-quality data to continuously improve product and business results.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role

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