Service Coordinator

Posted: Wednesday, 24 September 2025
Valid Thru: Friday, 24 October 2025
Index Requested on: 09/25/2025 01:53:17
Indexed on: 09/25/2025 01:53:17

Location: Middletown, CT, 06457, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Stewart & Stevenson Power Products LLC is hiring!

Description:

Overview

The Service Coordinator is responsible for the general administration and coordination of the Off Highway (generator & marine) department. This role serves as the primary point of contact for customer service requests and the management of service and warranty jobs.

Responsibilities

  • Generate repair orders and schedule repair and planned maintenance tasks, ensuring customer purchase orders or payments are obtained as required.
  • Ensure technicians have the necessary parts, supplies, and documentation to complete their assignments efficiently.
  • Review job completion, verify the accuracy of parts and labor, and ensure all supporting documentation is in place to create the final customer invoice.
  • Collaborate with the sales team to streamline customer deficiency repairs.
  • Address customer concerns by providing support via phone and email, ensuring their service requests are met promptly.
  • Assist the credit department with collections, as required.
  • Manage warranty processes, including checking coverage, creating jobs, and preparing claims for submission.
  • Interact with both internal and external customers and vendors to address warranty issues and follow up until claims are resolved.
  • Review and allocate Work in Progress (WIP) weekly.
  • Perform other duties as assigned and/or required to support the service department.


Qualifications

  • Good customer service, communication, telephone and organization skills
  • Self-motivated, dependable, driven individual who can work independently
  • Ability to effectively build relationships with customers and coworkers
  • Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
  • Ability to read and interpret technician writeups and summarize in a grammatically correct format.


SKILLS & ABILITIES:
  • Basic computer navigation skills required.
  • Experience with Adobe Acrobat and Microsoft Office applications.


EDUCATION/EXPERIENCE:
  • High school graduate or GED
  • Experience in the power generation service industry preferred but not required. Willing to train the right individual.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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