Overview

Reporting to the Service Manager, the incumbent is responsible for the general administration and coordination of the On Highway heavy duty vehicle service department. Overall, responsibility includes primary point of contact for customer requests for service, vehicle intake, opening, managing, and closing service and warranty jobs. Monitor material and labor cost for work in process; review costs and prepare invoices and collect payment upon completion of work.

Responsibilities

• Communicate job status, description, and cost to customers; send repair estimates for approval.
• Secure payment for repairs per company policy.
• Assist Service Manager with Technician job assignments and oversee progress to completion.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Maintain quality control throughout the process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications

• Good customer service, communication, telephone and organization skills
• Self-motivated, dependable, driven individual who can work independently
• Ability to effectively build relationships with customers and coworkers
• Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
• Ability to read and interpret technician writeups and summarize in a grammatically correct format.

Education/Experience:

• High School Graduate or GED
• Experience in the heavy-duty truck service industry preferred but not required. Willing to train the right individual with an automotive background.

Computer Skills

• Basic computer navigation skills required
• Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)