Essential Duties and Responsibilities:

- Lead projects and ensure proper approvals are gained by participating in key routines such as ACR completion, AERB, CCB and CCN reviews.
- Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
- Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
- Partner with vendor and internal technical teams to gain estimates and establish timing expectations for projects and tasks specific to system enhancements.
- Provide technical support as needed based on hot topics and customer feedback.
- Lead discussions, gain operational buy in and launch initiatives to ensure continuous improvements and enhanced customer experiences for channels.

Job-Specific Essential Duties and Responsibilities:

- Engage with business stakeholders to understand priorities, needs, and emerging issues.

- Capture, track, and communicate demand, requests, and feedback between business and IT teams.

- Coordinate with delivery, PMO, and Service teams to monitor project status and ensure alignment.

- Manage and escalate risks, issues, and service concerns to appropriate channels.

- Provide regular status updates, summaries, and insights to stakeholders.

- Facilitate meetings, discussions, and follow-ups to drive progress and clarity.

- Support shaping business needs into clear, actionable requests or requirements.

- Ensure stakeholders are informed of key initiatives, impacts, and changes affecting the business.

- Identify opportunities to improve processes, reduce friction, and enhance engagement.

- Act as a consistent point of focus to maintain alignment, transparency, and trust across teams.

Minimum Requirements

- Bachelor's Degree or equivalent experience

- 7+ Years

Required Skills and Education:

- Bachelor's degree in a relevant field or equivalent experience required. Additional experience will be considered in lieu of formal education.

- 7 years of experience working across business and IT to support demand, communication, and delivery alignment.

- Must be a US Citizen based on customer requirements.

- Demonstrated experience in IT business relationship management or a closely related role.

- Proven ability to act as a strategic partner between IT teams and business stakeholders.

- Experience partnering with IT to deliver measurable business value.

- Strong background in process improvement and optimization initiatives.

Preferred Skills and Qualifications:

Strategic partnership with VP/C-suite stakeholders.

Aligning IT initiatives to business outcomes and strategy.

Managing demand intake, prioritization, and portfolio governance.

Experience with Agile/SAFe and product/value stream delivery models

Driving and facilitating QBRs or executive governance forums.

Supporting financial planning, business cases, and ROI analysis.

Strong executive communication and storytelling.

Leading or supporting organizational change management (OCM).

Using data and KPIs to drive decisions and value tracking.

Navigating complex, matrixed organizations without direct authority.

Certifications in Business Relationship Management (e.g., BRMP, CBRM, or MBRM), Prosci® Change Practitioner, PMI® PMP, SAFe® Agilest or above.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

98, 000.00

Maximum Salary

$

130, 000.00